City Office Information

The City Office is currently closed to walk in traffic, due to COVID-19.  We encourage you to communicate with us by telephone at 715-538-4353.  Please select extension 4 or 2 when calling.  You may also email us at

Payment options for the payment of utility bills are as follows:

  1. Online payments may be made at, using account number RT15304.  You may also call us at 715-538-4353 to make a payment with your debit or credit card.
  2. Payments may be mailed to the City of Whitehall at:  PO Box 155    Whitehall, WI  54773
  3. Payments may be placed in our drop box, which is a gray free standing box located by the City Garage at 18460 Kelley Street.  (Access from Kelley Street between the back of Rudy's car lot and the City Garage, box is on the left of the blacktop, by the gazebo.)

Deferred Payment Agreements

If you are unable to pay your City of Whitehall utility bill in full and need to make a deferred payment agreement, you will need to make an appointment to do so.  Please call us at 715-538-4353, extension 4 or 2 to make the appointment.  Please keep in mind that you will need to make the appointment in advance of the disconnection date.